The airport in question is the new Terminal 5 at Heathrow and the author, Alain de Botton spent a week there at the request of the company that owns the airport (and runs Logan.) For reasons that are unclear the company decided it wanted a writer-in-residence. The author was to remain at the airport for a week and to write his impressions of the place.
This is just the ticket for de Botton, who tends to write in an a pensive way about everything he tackles. (Previous books include The Pleasures and Sorrows of Work, Proust Can Change Your Life, The Art of Travel, and Status Anxiety.) Comparing himself to a writer in an earlier age who was commissioned by a nobleman and who was pretty much required to write a fulsome dedication to his patron, de Botton finds his patron to be undemanding. He was given permission to criticize the airport if he desired.
And so a desk is set up for him in the middle of the concourse and he settles into a hotel room provided for him, along with meal vouchers for the airport's many restaurants. He interviews anyone he likes from a shoe shine man who has worked at Heathrow for 30 years to two women who train security personnel, from the women who prepare the airline meals for nearly all the flights out of the airport to the CEO of British Airways.
Regarding his interview with Willie Walsh he says:
It was a daunting prospect, as Walsh was having a busy time of it. His company was losing an average of 1.6 million pounds a day, a total of 148 million over the previous three months. His pilots and cabin crew were planning strikes. Studies showed that his baggage handlers misappropriated more luggage than their counterparts at any other European airline. The government wanted to tax his fuel. Environmental activists had been chaining themselves to his fences. He had infuriated those in the upper echelons at Boeing by telling them that he would not be able to keep up with the prepayment schedule he had committed to for the new 787 aircraft he had ordered. His efforts to merge his airline with Quantas and Iberia had stalled. He had done away with the free chocolates handed round after every meal in business class, and in the process provoked a three-day furore in the British press.
What does one ask such a man? The interview is not a highlight of the book. The thing that left the most impression on me was his observations of people parting in sorrow and arriving with great joy in their reunion. He talks to people who are awaiting with a banner and balloons the arrival of a lad who has spent a year in Fiji and Australia. He watches parents reuinted with small children from whom they have been separated by divorce. He talks to the men who stand at the arrival area with cards on which the name of a passenger is printed, prepared to drive the foreign businessman to his hotel in London or to Birmingham for a meeting.
He gets to know the women whose voices plead on the PA system for a passenger to report to the BA service desk, he sits in one of the comfortable chairs in front of the fireplace in the Concorde Lounge (a place you and I will never see), he talks to the airport chaplains (who mostly answer questions as to the location of the toilets), and he gets a look at the back rooms where pilots and crew view maps and routes and weather reports. He particularly enjoys visiting the middle of the main runway in the middle of the night.
He pats the nose cone of a plane that is in the hangar for routine maintenance:
What to passengers might have looked like yet another indistinguishable 747 would emerge, during this process, as a machine with a distinct name and medical history: G-BNLH, for example, had come into service in 1990 and in the intervening years had had three hydraulic leaks over the Atlantic, once blown a tyre in San Francisco and, only the previous week, dropped an apparently unimportant part of the wing in Cape Town. New it was coming into the hangar with, among other ailments, twelve malfunctioning seats, a large smear of purple nail polish on a wall panel and an opinionated microwave oven in a rear galley that ignited itself whenever an adjacent basic was used.
I'm failing entirely to convey the charm, the wimsy, the detail, the thoughtfulness, the pure delight the author takes in spending his time with the workers, the travelers, the planes, and the glorious architecture of Terminal 5. This is a short book, easy to read, lots of photos. Next time you're in a bookstore, at least pick it up and look at it. I don't like to say of a book, "You'll love it!" because of course some people won't. But this one is so very appealing and is so engaging I think maybe you will love it.